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By booking and attending any in-studio or online class, private session, or course, you confirm that: You are medically fit to participate in physical exercise You have disclosed all relevant medical conditions, injuries, pregnancy, or physical limitations prior to participation You understand that participation is at your own risk Clients agree to follow all instructions provided by the instructor. Physio & Pilates Clinic is not responsible for injuries or adverse outcomes resulting from failure to follow guidance or failure to disclose relevant health information. Online Classes For online sessions, clients are responsible for ensuring: Adequate space and a safe environment Suitable equipment (if required) A stable internet connection Please note that hands-on corrections cannot be provided during online sessions. Participation is at the client’s own risk. Online classes are not suitable for individuals with new injuries, acute pain, or medical conditions unless cleared by a qualified healthcare professional. Cancellations & Late Cancellation Policy All sessions must be cancelled at least 24 hours in advance, either in person, by telephone, or via WhatsApp. Cancellations made within 24 hours of the scheduled session will be treated as late cancellations No-shows and late cancellations will be charged in full For blocks, memberships, private sessions, and online sessions, the session will be deducted from the package or charged at full rate. This policy applies to all sessions, including in-studio and online classes. Memberships & Class Packages Opening Sale offers must be booked within two weeks and may only be purchased once per individual (unless purchased as a gift) Memberships allow one session per day, unless otherwise stated in the plan One month’s notice is required to pause or cancel a membership Memberships may be frozen for up to three months for a £30 fee Expired class blocks may be extended by one month for a £30 fee Unused sessions do not carry over beyond the package or membership period unless stated otherwise Children & Young Clients (Ages 6–16) Children aged 6–16 may only participate with: Written consent from a parent or legal guardian A completed health and medical assessment form By signing the waiver, parents or guardians confirm that: The child is medically fit to participate in physical activity All relevant medical information has been disclosed They accept responsibility for the child’s participation Physio & Pilates Clinic reserves the right to refuse participation if a class is deemed unsuitable for the child’s age, ability, or physical condition. Payments All payments are non-refundable and non-transferable, except where required by law or at the discretion of management Payment must be made in advance to secure a booking Clients may not attend sessions (including online, private, duet, or corporate sessions) without prior payment